Here at intu Derby we understand the needs of our disabled customers, we constantly strive to make your shopping experience with us a happy, effortless and enjoyable one.

Disabled toilet facilities
We have multiple disabled toilets to make your experience at the centre hassle-free. You can find these on:

Between M&S and Debenhams (level 1)
Between M&S and Debenhams and near Eat Central (level 2)
Changing places toilet
We have a changing places toilet located on level 1 between Debenhams and Marks and Spencer. It has a free standing, adult-sized, height-adjustable changing bench, a ceiling system hoist, a peninsular toilet and a height-adjustable washbasin. The changing places toilet is over 12m2 with a non-slip floor and also contains a privacy screen, a large bin and tear-off paper roll. There is an emergency alarm for safety. Access to the changing places toilet is gained via Radar key or a key from our Customer Service desk. The changing places toilet can be accessed during our normal trading hours.

Sensory aids
You can find information about our induction loop on the customer service desk.

Disabled parking spaces
We also have 157 spaces reserved especially for disabled shoppers spread over our 3 car parks. Most are sites within easy reach of the main entrances. Centre Security personnel patrol the car parks and will deal with any parking abuse of the spaces set aside for customers with disabilities.

Wheelchair hire
At intu Derby we offer a wheelchair hire service from the Customer Service Desk, located outside Debenhams on Level 1.

It is a completely free service, however we do ask to hold on to a form of photographic ID whilst the wheelchair is out. This can be a valid driver’s licence, passport or Gold Card/bus pass.

The Customer Service Desk is open at the following times:
Monday to Wednesday 9am – 6pm
Thursday and Friday 9am – 8pm
Saturday 9am – 7pm
Sunday 10.30am – 4.30pm

You are welcome to hire the wheelchair for an unlimited length of time, as long as it is returned to Customer Services at least 30 minutes before we close.

We do not offer a reservation service on the wheelchairs due to us having a limited number available, therefore we would advise that you contact the Customer Service Team on 01332 366 383 approximately 30 minutes before you are expected to arrive at the centre to check that we have some available.

Shopmobility
intu Derby has a dedicated Shopmobility Centre. You can access shopmobility via the Morledge entrance in our Basement Car Park. Wheelchairs and other mobility options are available and staff are always on hand to offer specialist advice on your needs. You can take your pick from a range of standard and powered wheelchairs, as well as powered scooters.

For more information on the Shopmobility service, or to book in advance, please call 01332 200320.

Prices for Scooters Wheelchairs
1 hour - £2.00 £3 per day
2 hours - £4.00 Overnight - £5.00
3 hours - £6.00 Weekend - £10.00
4 hours - £7.50 Weekly £20.00
5 hours - £9.00 Additional weeks - £10.00
6 hours - £10.50
Shopmobility is open Monday - Saturday 9:30am to 4:30pm and closed on Sunday**

You will need to complete a registration form when you use the service and pay a one-off membership fee of £10. If you are visiting Derby and unlikely to use the Shopmobility Service again, the membership fee is only £2.00.*