Y.M.C.A. Key College - Retail And Customer Service

Education And Training Providers

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Access Information

Address:
4 Coronation Street,
Ilkeston,DE7 5QH
Email:
training@ymcaderbyshire.org.uk
Telephone:
0115 944 3226
Mobile No.:
Not Available
Web Site:
http://www.keycollege.co.uk/courses/retail-and-customer-service/
Map:
Map Link
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Distance From You:
Not Available
Daily Session Times:
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
Eligibility Criteria:
  • Available To All - A Universal Service
Costs:
Contact provider for details

About the service

Service Description:
This course will enable students to gain an introduction to the retail sector. The course covers all of the essential retail and customer service skills that employers are looking for.

Qualification: City & Guilds Level 1 and Level 2 Certificate in Retail Knowledge with Customer Service
Entry requirements: Aged 16-18, or up to 24 with an EHC plan
Course delivery: Full-time

Course content:

Customer service in the retail sector
How a retail business maintains health, safety and security on its premises
The selling process
How individuals and teams contribute to the effectiveness of a retail business
The control, handling and replenishment of stock
The handling of customer payments in a retail business
This course is available at our Chesterfield and Ilkeston Campuses.

Please email training@ymcaderbyshire.org.uk, telephone 0115 944 3226, or click the button below to message us.

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Referral Criteria:
Self Referral
Facilities:
Not Available
Provider Links:
Not Available