This disclaimer makes sure you know what the Families Information Hub is, in more detail.
The Families Information Hub is a free and impartial online directory and information hub provided by Derby City Council. The purpose of the Families Information Hub is to hold information of services and provisions that are available to Derby City residents. This information is made available through online directories and information pages. The Families Information Hub holds details on services that are available to parents, carers, children and young people aged 0 to 25 years.
The details in the Families Information Hub do not recommend or endorse any particular service or provider. Every effort has been made to ensure the accuracy of the information published, however Derby City Council cannot accept any liability should any of the providers listed fail to meet any standard requirement. Derby City Council will not accept any responsibility for the accuracy of the information or any error contained within the Families Information Hub directories by third parties.
Anyone looking to use a service listed is responsible for making their own checks about the suitability of that service - you should decide if it is fit for your purpose. Some services/providers have been identified as being 'Ofsted registered' or registered and inspected by the 'Care Quality Commission'; this is not an endorsement of any service delivered. Publishing this statement may allow users of the Families Information Hub to make an informed choice of which provider to use. Should you wish to complain against any of the providers listed you will need to do so directly to them in line with their own complaints policy.
Derby City Council has a complaints procedure which you can follow if you need to complain about any of the services you have received from Derby City Council.
Anyone working with children and young people will be required to have appropriate Disclosure Barring Service CheckOpens in new tab safeguarding policies and insurance in place, which they should make available to you on request.
Please feel free to email us on fis@derby.gov.uk.